Connect Punjab Complaint (Grievance) Registration: Submit Complaint, Check Status

The Punjab State Government launched the Connect Punjab portal to make it easy for residents to file and track complaints online.

The portal bridges the gap between the public and the government, ensuring your voice is heard and your issues are resolved without the hassle of visiting government offices.

By digitizing the complaint process, the government aims to ensure transparency, efficiency, and quick resolution of issues.

In this article, we’ll share information about the ways to register a complaint on the Punjab Grievance Portal.

Connect Punjab – connect.punjab.gov.in

Connect Punjab is more than just a complaint portal; it’s a bridge between you and the government. Gone are the days of long queues and endless paperwork. Now, you can file your complaints from the comfort of your home, at any time. This platform not only saves time but also keeps you updated on the progress of your complaint.

Key Highlights

• Name: Connect Punjab Grievance Portal
• Launched By: Public Grievance Redressal Department
• Year: 2022 Beneficiaries: People of Punjab
• Application Procedure: Online
• Objective: Registering Complaints Online
• Category: Punjab Government Schemes
• Official Website: connect.punjab.gov.in

Documents required

You should fill out the Complaint Portal online form by entering a few details as shown below.

• Aadhar Card
• Private testament
• Protest archives
• Email ID

Benefits of Using Connect Punjab

• Transparency: The entire process is transparent. It allows you to see what steps are being taken to resolve your issue.
• Efficiency: Digital submission and tracking means issues are resolved quickly.
• Convenience: You can file complaints from anywhere, at any time.
• Accountability: Government departments are held accountable for addressing complaints.

How to Register a Complaint on Connect Punjab Grievance Portal

To file a complaint on the Connect Punjab Grievance Portal, follow these steps:

1. Visit the official website of Connect Punjab. Its homepage will open.
2. Click on the “Sign-Up” option, which will take you to a new page.
3. Fill in your details like name, father’s name, email, mobile number, district, and tehsil on the form.
4. Choose a password for your login and tick the checkbox. You’ll have two options to verify your Aadhaar:
   • Verification by name
   • Verification by OTP
5. It’s recommended to select Aadhaar verification by OTP and click “Submit.”
6. You’ll receive an OTP on your Aadhar-linked mobile number. Enter this OTP to successfully create your account.
7. Go back to the homepage and click “Login.” You’ll be redirected to the login page.
8. Enter your username (email or mobile number) and password.
9. Fill in the Captcha code and click login. You’ll be taken to the user dashboard.
10. Provide your personal details to start the complaint registration process.
11. Select the complaint department or category, complaint sub-category, and location (district).
12. Write your complaint with a maximum of 400 words, including its title and description.
13. If you’ve previously filed a complaint on the same issue, check the box.
14. Attach the required documents and provide other details. Finally, click “Submit” to submit your complaint.

Checking the Status of Your Complaint

If you want to check the status of your complaint on the Connect Punjab Portal, follow these steps:

1. Visit the official website of Connect Punjab.
2. Click on the “Track Grievance” option, leading to a new page.
3. Enter your complaint registration number and 10-digit mobile number in the form.
4. Fill in the Captcha code and click “Proceed.” You’ll see the status of your grievance on your screen.

Frequently Asked Questions (FAQs)